Do you do ongoing site maintenance?
In some cases, yes. It’s important to remember that although I am very diligent and use quality practices, I don’t guarantee that a site will work forever without updates and attention. As technologies change, sometimes a site will need to be changed to keep up. Because of this, it’s a good idea to have your site checked pretty regularly. Let me know what you’re looking for, and we can discuss a maintenance plan for you.
Can you teach me how to use my site?
In many cases, yes. Most of my clients are out of town, so I don’t visit them in person. Because of that, I use Skype or phone to help them understand what they need to know. If a lot of instruction is needed, I may treat it as billable time. I can also recommend good sources of information, both free and paid.
Can you come to my office to do the work?
This may not be possible, as most of my clients are in distant cities. But I communicate well, and try to give my clients a sense that I’m in the same building as they are, if not sitting right in front of them. There’s a nice upside to this, too – travel time that I would bill you for is completely eliminated. I’ve been working successfully this way for years now, and I can prove that it will work for you.
Have you ever worked with someone on another floor in your building, or just in another office nearby? That’s pretty similar to working with me.
How much do you charge?
I’m happy to discuss rates if you give me a clear idea of what you want me to build. I will either give you a full project quote, or charge an hourly rate if your project will be of indeterminate length.
Can I call you for free? What about emails?
I normally do a free initial phone (or Skype) consultation so we can get acquainted and make a plan for your site. After your project has begun, lengthy phone calls may be considered billable time.
Generally any detailed communication about building your site should be in writing in order to avoid omissions and misunderstandings. We can do this through email, or via project management tools when your project is large and complex.
Are you available 24/7?
I communicate frequently and well, but I’m not available 24/7. I do respond promptly during regular business hours, and I like to work quickly. I may be working with more than one client at a time, and I strive to give each one excellent service. One way I do that is by avoiding overbooking myself. If there are any concerns with my availability, I will let you know. When a site is “going live”, and in other important situations, I focus my attention very squarely on the tasks and respond rapidly. In situations where I’m asked to work at unusual hours or unusually fast, I may charge a higher rate.